Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
1. Payment Agreement
By purchasing our mobile DNA testing services and/or products, the client agrees to our terms, including the non-refundable nature of payments made for scheduling, testing and laboratory processing after test has been performed or kits or supplies have been shipped.
2. Service Finality
- Testing Services: Once a payment is made and the test has been performed funds are non-refundable.
- Laboratory Fees: All laboratory processing fees are final once samples are received at the lab.
3. Rescheduling Policy
Clients may reschedule their appointment without penalty if notice is provided at least 24 hours prior to the original appointment time. Rescheduling requests made within 5 hours may incur a fee.
4. Cancellation Policy
Cancelations made less than 5 hours prior to the appointment or once testing supplies have been shipped/used are NOT eligible for refunds.
5. Client responsibility
It is the client's responsibility to provide accurate information, attend scheduled appointments, and follow sample collection instructions. Failure to comply will not result in a refund.
6. Disputes and Chargebacks
- By agreeing to our terms, the client waives the right to dispute charges on the basis of service dissatisfaction after the test is completed or the lab receives the sample.
- Proof of service, including signed consent forms, digital logs, or communication records, will be provided to the card issuer in case of a chargeback.
7. Acknowledgment of Terms
All clients must sign or electronically agree to this policy before services are rendered. This acknowledgement ensures clear understanding of the payment terms.
8. Exceptional Cases
Refunds may only be issued at the sole discretion of DNA-ME Mobile Labs under extraordinary circumstances.
For further inquiries, please email info@dna-me.co