Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy below to know what to expect when ordering your DIY home test kit.

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Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate notification once your order has shipped.

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Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated at checkout based on your shipping address and preferred shipping method.

Estimated delivery times:

• Standard Shipping: 3–5 business days

• Expedited Shipping: 1–3 business days

Please note: These are estimated timeframes and may vary due to carrier delays or external factors.

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Shipping Carriers

We ship via trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery of your test kit.

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Shipment Confirmation and Tracking

Once your order has shipped, you will receive an email with tracking information so you can follow the progress of your package.

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Shipping Restrictions

• We currently ship to addresses within the United States only.

• We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

• Due to the nature of our products, all DIY home test kits are non-returnable once opened.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at [your email address]. Be sure to include your order number and any relevant photos so we can assist you promptly.

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Need Help?

For any shipping questions or concerns, reach out to us at info@dna-me.co.